There are hundreds of potential operating system/browser combinations, but only a handful are guaranteed to work properly with PeopleSoft. While user can try logging in to PeopleSoft with any browser on any platform, note that only the following browsers are certified to work successfully with PeopleSoft system:
- Chrome – Release 24
- Firefox – Release 17
- IE – Release 8,9,10, 11
- Safari – Release 5,6,7
- Why isn't my browser certified?
- How to clear cache?
The software behind the system comes to us from external software vendors who build and test their products based on the current browsers in the marketplace. However, operating systems and browsers are constantly being updated, and it is almost impossible for large-scale, browser-based applications to adjust to each and every one of those changes. In some cases browsers other than those listed above may work, but we cannot guarantee that they will.
If you find your favorite browser does not work properly, please try using one of the recommended browser options listed above.
Each time you access a web page via your browser, the browser stores the page in a temporary local "cache" for quick easy reference later. This can be useful for speeding up access to frequently-used pages, but it can also allow out-of-date pages to pop up and cause problems. Such problems can frequently be resolved by clearing your cache.
Below are the instructions for clearing cache and cookies for the most popular browsers.
If you don't see instructions below for your specific version or browser, search your browser's Help menu for "clear cache". If you're unsure what browser version you're using, from the Help menu, select About [browser name]. In Internet Explorer and Firefox, if you don't see the menu bar, press Alt.
When troubleshooting issues with any web site, after clearing your browser's cache and cookies, exit your browser completely before attempting to access the site again. In Windows, close all your browser windows; in Mac OS X, quit (Command-q) your browser.
- Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data).
- From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.
- Click Clear browsing data.
- From the Tools or History menu, select Clear Recent History.
- If the menu bar is hidden, press Alt to make it visible.
- From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
- Click the down arrow next to "Details" to choose which elements of the history to clear. Click Clear Now.
- Click Tools, Internet Options, and select Delete Browsing History.
- Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and History.
- Click Delete.
- From the Safari menu, select Reset Safari...
- From the menu, select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data covers both cookies and cache
- Click the Chrome menu icon.
- Select Settings.
- Near the bottom of the page, click Show advanced settings.
- In the "Privacy" section, click Content settings.
Enable or disable cookies:
- To enable cookies, select Allow local data to be set (recommended).
- To disable cookies, select Block sites from setting any data.
- Click Done to save.
- Click the menu button and choose Options.
- Select the Privacy panel.
- Set Firefox will: to Use custom settings for history.
- Make sure Accept cookies from sites is check marked.
Make sure Accept third party cookies is set to Always.
- Disabling third party cookies can cause problems with some websites. Always accept third party cookies to rule it out as a cause for your problem.
- Click Exceptions
Make sure the site you're trying to access isn't listed.
- If it is listed, click on its entry, then click Remove Site
- Click OK to close the Options window.
- Click Tools, Internet Options, and select Privacy Tab.
- Under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK.
- Choose Safari > Preferences, and then click Privacy.
- In the “Block cookies” section, specify if and when Safari should accept cookies from websites. To see an explanation of the options, click the Help button (question mark).
- If you want to see which websites store cookies on your computer, click Details.