SF State recommends that you keep your Internet browser up to date for security. However, Campus Solutions may not operate as expected if it is running on a browser unsupported by the manufacturer (Oracle). If you experience issues with Campus Solutions, please verify that you are using a supported browser:
- Internet Explorer: 10 or 11
- Safari: 6 or 7
- Firefox: 30
- Chrome: 24
For further information/troubleshooting, please see:
Campus Solutions software is provided by multiple vendors who build and test their products based on the operating systems and browsers available at the time of release. However, operating systems and browsers are being continually updated and adapting to changes can be a slow process for large applications. In some cases, browsers/versions other than those listed may work, but it cannot be guaranteed and support is not offered from the manufacturer for non-certified browsers.
If you find your favorite browser does not work properly, please try using one of the recommended browser versions.
Most Campus Solutions technical issues can be resolved by clearing your browser cache and verifying cookies are enabled. If you attempt these resolution steps and are still experiencing issues, please submit a service request.
Every time you visit a Web page, your browser stores a local cache to allow easy reference later. This can speed up browsing but may also cause out-of-date information to be stored. To troubleshoot Campus Solutions issues, please clear your browser cache, and then completely restart your browser before trying to log in again.
Campus Solutions requires the use of internet cookies (a small setting that gets saved in your browser). If you are experiencing problems, please verify that cookies are enabled for the browser you are using:
- Select Tools > Internet Options
- Select the Privacy tab
- Under Settings, move the slider to the bottom to allow all cookies
- Select OK
- Select Safari > Preferences
- Click Privacy
- In the Block cookies and website data section, select Never
- Click the Menu (three parallel lines) icon
- Select Options
- Select Privacy
- In the Firefox will: box select Remember history
- Close the Options tab
- Click the Customize and control Google Chrome (three parallel lines) icon
- Select Settings
- Click Show advanced settings
- Click Content settings
- Select Allow local data to be set (recommended)
- Click Done to save